Accessibility Statement
Last Updated: January 2026
Our Commitment
Ailoo is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to achieve our goal of providing an accessible platform for all users.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards, which explains how to make web content more accessible for people with disabilities.
Accessibility Features
Keyboard Navigation
Our website and mobile app support keyboard navigation, allowing users to navigate through all interactive elements using only a keyboard.
Screen Reader Support
We have implemented semantic HTML and ARIA labels to ensure compatibility with screen readers and assistive technologies.
Text Alternatives
- All images include descriptive alt text
- Icons and graphics have text alternatives
- Video content includes captions where applicable
Color Contrast
We maintain sufficient color contrast ratios between text and background colors to ensure readability for users with visual impairments.
Text Size
Text can be resized up to 200% without loss of functionality or content. Users can adjust text size through browser settings or device accessibility features.
Focus Indicators
Clear focus indicators are provided for keyboard navigation, making it easy to see which element is currently focused.
Known Issues and Improvements
We are aware that some parts of our website and mobile app may not be fully accessible. We are actively working to address these issues and improve accessibility:
- Some third-party integrations may not fully meet accessibility standards
- Older content may not have been created with accessibility in mind
- Some interactive elements may require additional ARIA labels
- Video content may need additional captioning
We are committed to addressing these issues and continuously improving our accessibility standards.
Mobile App Accessibility
Our mobile applications are designed with accessibility in mind:
- Support for iOS VoiceOver and Android TalkBack screen readers
- Compatible with assistive technologies
- Large touch targets for easier interaction
- Support for system-level accessibility settings
- High contrast mode support
- Text scaling support
Feedback and Contact
We welcome your feedback on the accessibility of Ailoo. If you encounter accessibility barriers, please let us know:
We aim to respond to accessibility feedback within 5 business days.
Standards Compliance
We are working to ensure our digital properties comply with:
- Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
- Section 508 of the Rehabilitation Act (where applicable)
- EN 301 549 accessibility standards
- Saudi Arabia accessibility guidelines
Third-Party Content
Some content on our platform may be provided by third parties. While we strive to ensure all third-party content meets accessibility standards, we cannot guarantee the accessibility of content we do not directly control.
If you encounter accessibility issues with third-party content, please report them to us, and we will work with our partners to address them.
Updates to This Statement
We will review and update this accessibility statement regularly to reflect our ongoing commitment to accessibility. This statement was last updated in January 2026.
Additional Resources
For more information about web accessibility, please visit:
Our Commitment
Accessibility is an ongoing effort. We are committed to continuously improving our platform to ensure it is accessible to all users, regardless of their abilities. Your feedback helps us achieve this goal.