Driver Support

We’re here
whenever you need.

Dedicated 24/7 support for drivers only — via in-app chat, phone, or email.

In-app Chat

Fastest method

Response in < 5 minutes

Support Line

24/7 for drivers

Available in-app

Email

drivers@ailoo.co

Response within 24 hours

Support topics

Earnings & Payouts

Commission, payout timing, subscription plans, and fare disputes.

Vehicle & Documents

Requirements, inspection, Istimara, insurance, and renewals.

Safety & Emergencies

SOS button, accidents, incidents, and safety reports.

Login, settings, notifications, ride preferences, and account issues.

Getting Started

Registration, approval, onboarding, and first ride.

Trips & Ratings

Cancellations, ratings, disputes, and trip history.

Frequently asked questions

Didn't find your answer?

Contact support directly.

Our dedicated driver support team is available 24/7 — in-app, by phone, or by email.

Email driver support

drivers@ailoo.co