Your Safety Is
Our Top Priority
Multiple layers of protection. Verified drivers. 24/7 support. Real-time monitoring. We've built safety into every part of your ride experience.
Safety Features
Advanced technology and protocols to keep you safe every ride
Emergency Assistance
One-tap access to emergency services 24/7. Connect directly to local authorities when you need help.
Real-Time GPS Tracking
Every ride is tracked in real-time. Share your trip with family and friends for peace of mind.
Verified Drivers
All drivers go through comprehensive background checks and verification before joining Ailoo.
In-App Recording
Optional audio recording during rides for safety and dispute resolution.
Share Trip Details
Share your ride details, driver info, and live location with trusted contacts instantly.
Safety Alerts
Get notified if your ride goes off-route or makes unexpected stops.
Driver Safety
We protect our drivers too - because safety works both ways
Secure Earnings
All payments are processed securely through the app. No need to handle cash.
Driver Support Line
24/7 dedicated support line for drivers facing any issues during trips.
Report Issues
Quick in-app reporting for any safety concerns or inappropriate behavior.
Two-Way Ratings
Drivers can rate passengers, helping maintain a respectful community.
Safety Guidelines
Simple practices to make every ride safer
For Riders
- Verify the driver and vehicle match the app details before getting in
- Share your trip with friends or family
- Sit in the back seat when riding alone
- Always wear your seatbelt
- Trust your instincts - if something feels wrong, end the trip
- Rate your driver honestly after each trip
For Drivers
- Keep your vehicle clean and well-maintained
- Verify the passenger matches the app details
- Follow the app's suggested route unless asked otherwise
- Maintain professional boundaries at all times
- Report any safety concerns immediately
- Keep your phone charged and the app updated
Trust & Verification
Multiple layers of verification ensure only qualified drivers join our platform
Comprehensive Background Checks
Every driver undergoes thorough criminal background checks, driving record verification, and identity confirmation before approval.
Community Standards
We maintain strict community guidelines. Violations of safety policies result in immediate account suspension.
24/7 Safety Team
Our dedicated safety team monitors rides and responds to incidents around the clock.
Regular Safety Updates
We continuously improve our safety features based on feedback and industry best practices.
If You Feel Unsafe
Your safety comes first. If you feel uncomfortable or unsafe during a ride:
- 1.Use the in-app emergency button to contact authorities immediately
- 2.Ask the driver to end the trip in a safe, public location
- 3.Share your trip details with a trusted contact
- 4.Report the incident to our safety team through the app
Questions About Safety?
Our safety team is here to help. Contact us 24/7 with any safety concerns or questions.